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Delivery & Return

My order hasn't arrived yet. Where is it?

There could be various reasons why your order has not arrived yet. Some possible causes could be:

  • Delay in shipping: Sometimes, due to unforeseen circumstances, there might be a delay in the shipment of the order. It could be due to issues with the logistics provider or natural calamities like extreme weather conditions.
  • Incomplete or incorrect shipping address: If your mailing address is partial or inaccurate, it can lead to late or misdelivery.
  • Customs clearance: If the order is shipped internationally, it might be held up at customs for clearance, which can take some time.

Kindly provide us with your order number, and we will check its status with our logistics team. We will get back to you as soon as possible with an update on the delivery of your parcels.

Do you deliver on public holidays?

Our delivery services are usually affected by public holidays, and we may not be able to deliver on these days. However, we encourage you to check our website or contact our customer service team for more specific information regarding our delivery schedule during public holidays.

We strive to provide you with the best customer service experience possible, and we thank you for choosing papmall® as your preferred e-commerce platform.

Do you deliver to my postcode?
We deliver to a wide range of postcodes within our delivery area. To check if we deliver to your postcode, kindly enter your postcode in the "Check Delivery Availability" section on our website or contact our customer service team, who will be happy to assist you. We appreciate your interest in our services and look forward to serving you as our valued customer.
Is next-day delivery available on all orders?
Next-day delivery may not be available on all orders, as it depends on various factors, such as the delivery location, the availability of the product, and the time the order was placed. However, we do offer next-day delivery on many of our products, and you can check the availability of this service on the product page or during the checkout process. Feel free to contact our customer service team if you require further assistance or have any additional queries regarding our delivery services. Thank you for choosing papmall® as your preferred e-commerce platform.
Do I need to be there to sign for delivery?
Thank you for contacting us. The requirement for a signature upon delivery varies depending on the item and the place of delivery. A signature may be required to ensure safe delivery and prevent theft or damage to the merchandise. Certain things, such as small and lightweight shipments, may not require a signature, and the delivery can be accomplished without your presence. Please refer to the delivery information provided on the product page or during the checkout process to determine the precise delivery requirements for your order. You can also contact our customer care staff for further information. Thank you for choosing papmall® as your e-commerce platform of choice.