Return Policy

I. Items shipped from papmall®, can be returned within 30 days of delivery, with some exceptions:

For information about products that can’t be returned, see II. Items that Can’t be Returned.

To determine if a product sold by papmall® has a longer return timeline, locate the product type below. If the product type isn’t listed or doesn’t state another return time frame, our standard 30-day return policy applies.

For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.

If you have returned an item to papmall by mistake or included something not intended for papmall in a return, see Mistaken Returns.

Note: Mistaken Returns

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
papmall does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to papmall®, please contact Customer Service as soon as possible. papmall® cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to papmall®.

1. Baby Items

Baby items can be returned within 90 days of receipt of shipment.
Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
If your return is not a result of an papmall® error, we won’t refund the original shipping fees.

2. Clothing and Accessories

You can return clothing and accessories up to 30 days after the delivery date.

3. Computers and Electronics

New desktops, laptops, tablets, and other electronics (excluding televisions, and Apple Brand products) purchased from papmall.com that didn’t start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery.
Apple Brand products purchased in papmall.com can be returned within 15 days of delivery.
papmall.com may test products that are returned by customers because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
Contact the manufacturer directly for product registration and warranty-related information.

Note: Before returning items on which you’ve saved personal information, erase this information completely by following manufacturer instructions.

4. Customized Products

Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered.

5. Fine Art

Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
Before sending a Fine Art return, photograph the item for your records.

6. Furniture

Furniture items are returnable for any reason within 30 days of receipt of shipment.
If the item is damaged or defective, papmall® will help you solve the problem, or provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

7. Hazardous Materials

Hazardous materials, including flammable liquids or gases are not returnable to papmall®.
Contact the manufacturer directly for service, warranty, return, and refund information.

8. Jewelry and Watches

Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

9. Live Plants or Insects

Fresh flowers, live indoor plants, or insects are not returnable to papmall®, but may be refundable.

10. Luxury Stores

The following guidelines apply to all return-eligible products, and returns that fail to adhere to these guidelines may be rejected. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to papmall®. These products will not display a ‘’free returns’’ message on the product detail page.

Luxury Store products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals.
Product packaging and documentation should also be returned with Luxury Stores products. For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). For product documentation, this includes any certificates of authenticity, grading, warranty cards.
Items must be returned using the return label we provide. In rare cases where a return label is not provided, items must be returned using a trackable ship method and be insured for the value of the merchandise and shipped with a signature shipping service.
If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund.

11. Major Appliances

Major appliances are returnable for any reason within 30 days of receipt of purchase
At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don’t accept the delivery. They will help you to arrange a free replacement or a refund.
If you notice that the item is damaged or defective after delivery, papmall® will help you solve the problem, or provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

12. Mattresses

You can request a return or refund for any reason within 30 days of receipt of shipment.
We accept the return of mattresses that are unopened and in their original packaging.
Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
Contact the manufacturer directly for product registration and warranty-related information.

13. Pet Food

Pet food and similar products are not returnable to papmall®, but may be refundable.

14. Pre-Paid Phone or Game Cards

Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to papmall®

15. Software and Video Games

Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

16. Televisions

Televisions are returnable for any reason within 30 days of receipt of shipment.
Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
If the item is damaged or defective, papmall® will provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

17. Tickets

Theme park tickets are not returnable after purchase.

II. Items that Can’t be Returned.

There are some items purchased on papmall.com that you can’t return. If an item purchased on papmall.com is returnable, you’re eligible to initiate a return request in Your Orders.

Non Returnable Items:

Devices

Computer laptops, desktops, and Kindles more than 30 days after delivery.

Digital

Downloadable software products
Open software
Online subscriptions after you accessed them.

Cards

Gift cards (except as required by law)
Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.).

Hazardous Material

Items classified as hazardous materials or that use flammable liquids or gases.

Note: Contact the manufacturer directly for service, Warranty, return, and refund information. Others

Any product missing the serial number or UPC
Grocery products
Items with special shipping restrictions
Live insects
Some jewelry orders
Some health and personal care orders.
Customized products

Damaged Items

Non Returnable items that arrived damaged or defective are eligible for a refund or replacement. If the refund or replacement option isn’t available in Your Orders, contact us.